Bluetooth Low Energy
In the section below, you'll find answers to the most frequently asked questions about Bluetooth Low Energy. If your question isn't listed, you can contact support directly.
What is Bluetooth Low Energy?
Bluetooth Low Energy is a standardized method that allows devices to communicate with another device via Bluetooth. Communication occurs through individual services provided by a device. One of these services is the battery service, which sends the device's battery level.
Why doesn't my device appear in Magic Battery?
There could be various reasons for this. First, ensure that Bluetooth is enabled on both the computer and the device. Second, check if the device is connected (paired) with the computer and within range. If the device appears on the computer but not in Magic Battery, it may be using Bluetooth but not Bluetooth Low Energy.
Why does my iPhone or iPad sometimes appear and then disappear again?
Make sure that the iPhone or iPad is connected to the computer. If the device was briefly out of range, it may take some time before it reappears in Magic Battery.
My device is connected via Bluetooth Low Energy but still doesn't show up. What can I do?
In the past, there have been recurring issues with devices not appearing. These cases need to be analyzed specifically. The best course of action is to open a support ticket.